Return/Exchange Policy

At Nagpal Boutique, we strive to provide the best shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

Eligibility for Return or Exchange

Returns or exchanges will only be accepted in the following cases:

• Wrong product delivered.
• Defective, damaged, or manufacturing-defect product received.

To be eligible, customers must:

• Contact us within 48 hours of delivery.
• Provide a clear unboxing video starting from the sealed package opening until the product is fully visible.
• Share clear photos/videos showing the issue.

Claims without a complete unboxing video will not be eligible for return, exchange, or refund.

Non-Eligible Cases

We do not accept returns, exchanges, or refunds for:

• Size or fitting issues.
• Change of mind.
• Color variation due to screen settings or photography.
• Minor thread variations or handmade detailing.
• Products that have been used, washed, altered, or damaged by the customer.
• Sale, discounted, customized, or made-to-order products.

Exchange Process

• Once the claim is approved, our team will guide you through the exchange process.
• The replacement product will be shipped after the original product is received and inspected.
• Exchanges are subject to stock availability.

Refund Policy

• Refunds are only applicable if a replacement product is unavailable.
• Approved refunds will be processed to the original payment method within 7–10 business days.

Contact Us

For return or exchange requests, contact us within 48 hours of delivery:

📞 Phone: +91 98143 59383

📧 Email: hiranandbanarsidass@gmail.com

By placing an order with Nagpal Boutique, you agree to this Return & Exchange Policy.